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Delaware County, Indiana
Muncie, Indiana, United States
7 days ago

Description

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed in this document are representative of the knowledge, skill and/or ability required.  The Delaware County Government provides reasonable accommodation to qualified employees and applicants with known disabilities who require accommodation to complete the application process or to perform essential functions of the job, unless the accommodation would cause an undue hardship.

 

Purpose of Position/Job Summary:

Serves as Director of the Delaware County Emergency Communications Center, responsible for the administration and management of the Public Safety Answering Point (PSAP).

Essential Duties and Responsibilities

  • Supervises, directs and evaluates assigned staff; provides information, advice and expertise.
  • Attends county, district, state, and other meetings as a representative of Delaware County 911.
  • Coordinates daily work activities of Supervisors and administrative staff; organizes and prioritizes workload; makes work assignments, monitors status of work in progress and inspects completed work; troubleshoots problem situations.
  • Reviews schedules to ensure adequate coverage on a 24-hour basis; reviews and approves PTO requests.
  • Ensures compliance with applicable codes, laws, rules, regulations, standards, policies and procedures; recommends or initiates action necessary to correct deviations or violations.
  • Administers the hiring process for Center employees.
  • Reviews, implements, and maintains standard operating procedures pertaining to Telecommunicator’s activities. 
  • Helps IT and other vendors in maintaining the department’s computer systems; troubleshoots problem situations to ensure ongoing operations.
  • Maintains dispatch files and filing system.
  • Prepares statistical reports for public safety agencies, governmental units, state and federal agencies.
  • Maintains awareness of new trends and advances in the field; attends workshops and training sessions as appropriate. 
  • Fills the role of a Telecommunicator in the event of an open shift or during major events that require additional staffing.
  • Work with Emergency Management during an activation of the Emergency Operations Center.
  • Serves on a 24-hour on call status for emergencies. 
  • Investigates all internal and external compliments and complaints regarding the operations of the Delaware County 911 Center.
  • Prepares and administers Center budget(s).

Non-Essential Job Functions:  Performs other related duties as required.

Knowledge and Ability

  • Knowledge of proper procedures for receipt of calls and dispatch of emergency equipment.
  • Knowledge of other positions job descriptions within the organization including, but not limited to Telecommunicator, Shift Supervisor, CAD Administrator, IDACS Coordinator & Deputy Director.
  • Ability to Certify in CPR.
  • Ability to Certify in Emergency Medical, Law & Fire Protocols
  • Knowledge of the procedures for vendor services operating through the 911 system.
  • Knowledge of the procedures for other agencies dispatched by the 911 Center.
  • Knowledge of the channels of authority within the public safety organizations of Delaware County.
  • Ability to perform more than one task at a time accurately..
  • Ability to make immediate decisions directly affecting human lives.
  • Knowledge and familiarity with all internal and external computer and radio systems that are used by the 911 Center.

Qualifications

  • Be a citizen of the USA
  • Be at least 18 years of age
  • Not convicted of any felony charges.
  • Have a good past work record
  • Pass FBI criminal history screening
  • Must work well with others in a confined, regimented atmosphere.
  • Valid Driver’s License

Education and/or Experience

  • High school diploma or equivalent GED (post-secondary degree preferred);
  • Five (5) years’ experience in a 911 Center (or related field), three (3) of which are served as a 911 shift supervisor. 
  • Must have CMCP, ENP or RPL certification.

Personal Work Relationships

  • Maintains frequent contact with co-workers, news media, public safety agencies, vendors, and the public for the purpose of exchanging and explaining information and coordinating 911 communication center activities.

Physical Effort and Work Environment

  • Sedentary work involves exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Involves sitting most of the time but may involve walking or standing for brief periods of time.
  • Perform majority of duties in a communication center, involving sitting/walking at will, sitting for long periods, lifting objects weighing less than 25 pounds, close/far vision, and hearing sounds/communication. Incumbent may work with or be exposed to violent/irate individuals. Incumbent may occasionally work extended hours, irregular hours, weekends, evenings, respond to emergencies on 24-hour basis, serve on a 24 hour call on rotation, and travel out of town for meetings, sometimes overnight.

The

County has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the County reserves the right to change this job description and/or assign tasks for the employee to perform, as the County may deem appropriate.



Requirements

Qualifications

  • Be a citizen of the USA
  • Be at least 18 years of age
  • Not convicted of any felony charges.
  • Have a good past work record
  • Pass FBI criminal history screening
  • Must work well with others in a confined, regimented atmosphere.
  • Valid Driver’s License

Education and/or Experience

  • High school diploma or equivalent GED (post-secondary degree preferred);
  • Five (5) years’ experience in a 911 Center (or related field), three (3) of which are served as a 911 shift supervisor. 
  • Must have CMCP, ENP or RPL certification.

Job Information

  • Job ID: 59345153
  • Location:
    Muncie, Indiana, United States
    Hagerstown, Indiana, United States
  • Position Title: Director, Emergency Communications
  • Company Name: Delaware County, Indiana
  • Job Function: Director/Agency Head
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: H.S. Diploma/Equivalent
  • Min Experience: 5-7 Years
  • Required Travel: 0-10%
  • Salary: $54,243.00 - $64,243.00 (Yearly Salary)
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