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Pinellas County Safety & Emergency Services Department
Largo, FL, United States
11 days ago
City of Largo
Largo, FL, United States
1 day ago
Alachua County Sheriff's Office
Gainesville, FL, United States
19 days ago
Alachua County Sheriff's Office
Gainesville, FL, United States
24 days ago
City of Largo
Largo, FL, United States
30+ days ago
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Pinellas County Safety & Emergency Services Department
Largo, Florida, United States
11 days ago

Description

We are looking for a highly motivated individual to lead a team and the technologies that support Safety and Emergency Services.  This position is both strategic and technical to lead an advanced team of engineers in supporting and growing the services of Safety and Emergency Services.

While a technical background is an important part of this role, equally important is the ability to lead a team of highly technical professionals to create the best consensus possible around both technology and business solutions.

This position is responsible for professional, highly technical and supervisory work, planning and coordinating information systems activities, facilitating and resolving administrative issues associated with information technology projects; as well as leading a team that provides timely customer service and high end-user satisfaction.

Candidates must be passionate about technology, quality, and excellent customer service while displaying the ability to operate with predefined service levels, procedures, and governance.

Essentail Job Functions

  • Plans, organizes, and directs work of a highly skilled business systems and technical staff, providing technology implementation services, including strategic and tactical business systems planning, project management, architecture and advanced technology, operating systems, middleware, component reuse, design, and programming services.
  • Plans, coordinates, monitors, and facilitates administrative issues associated with the various projects including status updates, activity scheduling, prioritizing, and training
  • Coordinates with Business Technology Services staff and county business units to define and develop new methods for providing service
  • Compares, estimates, and assigns staff and resources for projects, including technical and support personnel, consultants and equipment
  • Liaises with Project Managers to understand requirements to ensure successful project delivery
  • Participates in developing and maintaining service level agreements and ongoing management of service level compliance and general controls
  • Interacts with Emergency Service agencies to include the Pinellas County Sheriff’s Office (PCSO), municipal law enforcement, EMS & Fire Departments and the county’s ambulance contractor in a fast-paced mission critical environment.
  • Acts as a representative in the Change Advisory Board
  • Provides operational metrics to demonstrate overall health of supported services
  • Ensures that all relevant standards, procedures, and management processes are being followed so that systems security, data loss, service quality and service availability risks are being appropriately controlled and managed.
  • Ensures adherence to approved technology management processes and industry best practices including ITIL framework
  • Serves as point of contact for SES Technology team and ensures availability of all SES services at all county locations
  • Recommends information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, anticipating requirements
  • Directs technological research by studying organization goals, strategies, best practices, and user projects
  • Directs training and mentors department personnel and customers using enterprise services as part of their solution set.
  • Liaises with vendors to maintain current understanding of technology offerings, trends, and associated proposals.
  • Assists in preparing annual budgets and monitors expenditures of allocated funds
  • Assists in forecasting future needs, growth and expenditures required to maintain current service levels to county stakeholders
  • Accountable for the proper procurement, deployment, lifecycle tracking and retirement of all Pinellas County SES IT Assets, including annual inventory
  • Performs other related job duties as assigned.


Requirements

Position Specific Requirements

Experience - professional experience in technology projects or programs to include one or more of the following: architecture and design, application development, production support, infrastructure support, enterprise server technology, project management, security management, and service level management that includes 1 year of formal supervisory and training experience of technical staff.

Education - degree in computer science, business administration or a related technical field.

  • At least 8 years of experience as described above; or
  • Associate degree as described above and at least 6 years of experience as described above; or
  • Bachelor’s degree as described above and at least 4 years of experience as described above; or
  • Master’s degree as described above and at least 2 years of experience as described above; or
  • An equivalent combination of education, training, and/or experience. 
  • Must be able to travel to meetings held in a variety of locations across the County.
  • Must successfully obtain and maintain Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS) Level 4 - CJIS Security & Awareness Certification.
  • Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.

Highly Desirable

  • Technical experience with CAD dispatch systems.
  • IT related project management experience
  • Hands-on Cybersecurity project and operational experience.
  • Experience working with first-responder organizations, including 911 dispatch, fire and law enforcement staff.

Knowledge, Skills, and Abilities

  • Knowledge of information technology, analysis, and design procedures to correctly develop effective and efficient applications.
  • Knowledge of application development, data administration, system architecture, data architecture, and data modeling.
  • Sound technical knowledge of all areas of IT in Infrastructure, including Endpoint, Server, and Network
  • Knowledge of Law Enforcement, EMS & Fire Department first responders, 911 emergency call takers and dispatchers and the IT infrastructure systems used to support them. 
  • Knowledge of the operation of radio receiving and transmitting equipment and other communications equipment, including computer terminals and Computer Aided Dispatch Systems and procedures.
  • Knowledge of research techniques, methods, and procedures to develop best practices and resolve technical issues.
  • Knowledge of HIPAA and CJIS compliance requirements.
  • Knowledge of configuring and monitoring security technologies such as firewalls, intrusions detection, SIEM, honeypots.
  • Knowledge of implementing vulnerability management and penetration testing tools.
  • Knowledge of implementing anti-malware, anti-virus, web filtering, application control, and data leakage protection.
  • Skill to conduct research, perform systems analysis, and design in a timely manner, and ability to intake large amounts of data to identify technology that will contribute to maximum efficiency and effectiveness for County business systems.
  • Skill in public speaking and ability to communicate technical information orally and in writing to County officials, 
  • Skill in strong communication, analytics, facilitation, and leadership.
  • Ability to build, lead, manage and motivate a highly technical and cohesive team and provide positive work culture and environment.
  • Ability to contract and negotiate with vendors, internal and external
  • Ability to lead and motivate a highly skilled technical staff and establish strong working relationships with superiors, fellow employees, citizens, and others.

Physical/Mental Demands

The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.  Additionally, the following physical abilities are required:

  • Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
  • Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
  • Grasping: Applying pressure to an object with the fingers and palm.
  • Handling: Picking, holding, or otherwise working, primarily with the whole hand.
  • Visual ability: Sufficient to effectively operate office equipment including copier, computer, etc.; and to read and write reports, correspondence, instructions, etc.
  • Hearing ability: Sufficient to hold a conversation with other individuals both in person and over a telephone; and to hear recording on transcription device.
  • Speaking ability: Sufficient to communicate effectively with other individuals in person and over a telephone.
  • Mental acuity: Ability to make rational decisions through sound logic and deductive processes.
  • Talking:  Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
  • Repetitive motion:  Substantial movements (motions) of the wrist, hands, and/or fingers.
  • Standing: Particularly for sustained periods of time.
  • Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

Working Conditions

  • Work is performed in a relatively safe, secure, and stable work environment.

Job Information

  • Job ID: 59260022
  • Location:
    Largo, Florida, United States
  • Position Title: Information Technology Manager
  • Company Name: Pinellas County Safety & Emergency Services Department
  • Job Function: Technical /IT
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: Associates Degree
  • Min Experience: 3-5 Years
  • Required Travel: 0-10%
  • Salary: $89,003.20 - $115,710.40 (Yearly Salary)

Please refer to the company's website or job descriptions to learn more about them.

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