Description
Provide second-level supervision and oversight of ECCS personnel assigned to the task of providing emergency and public safety information for Police, Fire, Emergency Medical Services (EMS), Animal Control, and local government resources.
Responsible for the development of personnel through mentoring, training, counseling and coaching sessions, performance reviews and assignment of duties
Manage and evaluate the performance of supervisory personnel.
Coordinate the monthly work assignments of telecommunicators to achieve maximum effectiveness and efficiency of available personnel.
Monitor training of subordinate personnel and recommend/coordinate training assignments/schedules for the shift.
Liaison with the training section regarding on-the-job training issues
Respond to requests made by subordinates for assistance during situations that require a higher level of experience to maintain a professional operation.
Provide appropriate assistance to the public in an efficient, accurate and expeditious manner.
Demonstrate a thorough knowledge of the operating procedures for all Public Safety and local government resource agencies and an understanding of all operational orders directives, policies, and procedures and their application.
Demonstrate a thorough knowledge of the operation of all communications equipment and computer equipment.
Ensure status reports on equipment are complete and contain pertinent information.
Routinely make repairs and adjustments to computer equipment; schedule subordinates so that ample personnel are available.
Alter work schedules to meet emergency situations.
Perform in a professional manner demonstrating the City’s value of quality customer service when in contact with the public.
Responsible for maintaining security of the ECCS building.
Effectively communicate with others, whether orally or in writing.
Ensure that reports, presentations, and correspondence are accomplished/submitted on time with required information.
Logs and records are maintained in a complete and legible form.
Routinely remain available to assist and advise subordinates.
Requirements
Must be able to work rotating shifts in a 24/7 environment (days/evenings/midnights) including weekends and holidays and be available to work when required to meet operational needs.
Pass criminal history check
Acceptable background check results
Must obtain and/or maintain Virginia Criminal Information System (VCIN) certification
Must obtain and/or maintain Emergency Medical Dispatch (EMD) certification
Must obtain and/or maintain a valid CPR certification
Successful completion of a pre-employment vision and hearing assessment to ensure NENA requirements are met.
Manual dexterity to operate communication equipment including telephone equipment and a multi-screen computer console.
Vision to operate communication equipment including telephone equipment and a multi-screen computer console.
Hearing to respond to verbal requests for police, fire, or emergency medical services and for information from callers, co-workers, and supervisors, and to respond to alarms and signals, etc.
Positions within this class have been designated as Alpha I positions requiring employees to work during inclement weather, regardless of the City’s operational status and may be subject to immediate recall during major and/or emergency situations.
This is a safety sensitive position and is subject to mandatory drug testing and annual exams. Positive drug test results may result in counseling and/or discipline, up to and including, termination.
