Description
TOWN OF APEX, NORTH CAROLINA
Invites applications for the position of:
911 Telecommunicator, Full Time
ABOUT THIS POSITION:
Our Telecommunicators are the lifeline that connects the community to the emergency responders. They are the first point of contact during an emergency, are responsible for triaging calls, gathering information and providing necessary aid. Our Police Emergency Communications Center provides critical emergency response services for the Apex Police Department in North Carolina. Please see our video to see what it is like to be a Telecommunicator for the Apex Police Department.
EXPECTED HIRING RANGE: $49,396.00 - 60,510.00.
WORK LOCATION: 205 Saunders Street, Apex, NC 27502
SCHEDULE: The Public Safety Communications Center operates 24 hours a day. The typical shifts for this position are 06:00-18:00, 18:00-06:00 and 12:00-00:00. Vacancies are filled in a manner that best fit the needs of the community and or the agency.
The two-week schedule is as follows:
Work Monday Tuesday
Off Wednesday Thursday
Work Friday Saturday and Sunday
Off Monday and Tuesday
Work Wednesday and Thursday
POSTING CLOSING DATE: June 30, 2025 at 7pm
WHAT YOU WILL BE DOING:
An employee in this position works an assigned shift and receives incoming emergency and non-emergency calls, dispatches and maintains contact with police units, dispatches calls for fire, and mutual aid as required. Work includes operating dispatch equipment, computer terminal connected to the Division of Criminal Information (DCI) and the National Crime Information Center, and using State of NC databases for items such as warrants and missing persons. Work also involves the performance of detailed record keeping, monitoring public and private alarms, entering data and filing of police incidents and filing of related documents, and updating status and locations of public safety personnel.
This position reports to the Communications Shift Supervisor. Requires regular supervision on routine work.
This position does not have supervisory responsibilities.
A SAMPLE OF THE ESSENTIALS:
Emergency Response: Receive and respond to emergency and non-emergency calls from the public, law enforcement, and other agencies.
Dispatch Services: Dispatch appropriate personnel and resources to incidents, ensuring timely and accurate response.
Information Gathering: Obtain essential information from callers to assess the nature and severity of incidents.
Resource Coordination: Coordinate with emergency service and local agencies to facilitate a collaborative and cohesive response.
Technology Utilization: Effectively use computer-aided dispatch (CAD) systems, GIS mapping tools, and other relevant technologies to enhance communication and response efforts.
Questions regarding the qualifications can be directed to the Apex Police Department Training and Recruiting Unit at APDRecruiter@apexnc.org or call 919.249.3452. A completed North Carolina F-3 Personal History Statement with revision date of January 2021 or later is required to move forward in the selection process.
Applications being accepted at https://apexnc.csod.com/ux/ats/careersite/1/home/requisition/605?c=apexnc
Requirements
WHAT YOU'LL NEED:
Position requires a High School Diploma or GED and less than 1 year of experience in dispatching and communications; or an equivalent combination of education and experience.
Possess or ability to obtain a valid Division of Criminal Information operator's certificate along with NC Sheriff’s Education Training and Standards Basic Telecommunicator and NIMS/ICS certifications within six months of employment.
WITH...
Strong communication skills, both verbal and written.
Ability to remain calm and focused in high-pressure situations.
Excellent multitasking and organizational abilities.
Proficiency in using computer-aided dispatch (CAD) systems or other relevant technology.
WHAT WOULD SET YOU APART:
Associate degree and previous public safety and emergency communications experience preferred (or other / additional promotional criteria as defined in the Department’s career advancement criteria).
Questions regarding the qualifications can be directed to the Apex Police Department Training and Recruiting Unit at APDRecruiter@apexnc.org or call 919.249.3452. A completed North Carolina F-3 Personal History Statement with revision date of January 2021 or later is required to move forward in the selection process.
Applications being accepted at https://apexnc.csod.com/ux/ats/careersite/1/home/requisition/605?c=apexnc
