East Central Dispatch Center
Richmond Heights, Missouri, United States
Spotlight Preferred Member Company
16 days ago
Job Type
Job Duration
$95,000.00 - $115,000.00
Min Experience
5-7 Years
Min Education
Required Travel
Salary - Type
Yearly Salary
Job Function
Director/Agency Head



Under the direction of the East Central Dispatch Center Board of Directors, serves as the chief administrative officer of the Public Safety Answering Point (PSAP) communications center. This includes planning, developing, organizing, directing and managing the communications center, 9-1-1 system and the supervision of all related personnel. This also includes the responsibility of effectively dispatching police, fire and emergency medical services for all member cities.


·         Directs administration, planning and organization of the Dispatch Center.

·         Develop and manage the Dispatch Center’s operations annual budget, including providing periodic reports to other agencies; analyze and review budgetary financial data; monitor and authorize expenditures in accordance with established guidelines.

·         Evaluates services of department to determine level of service and problem areas where resources may be better utilized.

·         Establishes long and short-range goals and objectives for the Dispatch Center.

·         Develops rules, regulations, policies, and procedures to govern operations of the Dispatch Center.

·         Coordinate and communicate closely with the Police and Fire Advisory Committees.

·       Formulate, develop, and assure compliance with departmental mission, value/standards, policies and procedures and effective teamwork with departmental personnel as well as member cities/agencies.

·         Makes decisions relative to emergency conditions not governed by established policies and regulations.

·         Analyzes operational and service demands, and develops plans and strategies for meeting those needs.

·         With guidance of the Board of Directors, determines service level agreements between the Dispatch Center and public safety agencies.

·         Confers with members of Office of Emergency Management, Police, and Fire Departments to determine mutual problems and overall responsibility.

·         Provide technical expertise regarding assigned functions; monitor performance and schedule preventative or coercive maintenance on all emergency equipment related to the proper function of the Dispatch Center both on and off-site.

·         Provide software and hardware trouble shooting support for all computer and terminal workstations within the Dispatch Center.

·         Coordinate the drafting and execution of all future system contracts within specified procedural guidelines.

·         Remain current and assure compliance with relevant state, federal and local laws, ordinances and regulations, case law directives and professional standards.

·         Act as a liaison to maintain a good working relationship between the Dispatch Center, community leaders, public officials and groups, professional groups and contracting agencies, and citizens of member cities.

·         Prepares or directs preparation of administrative, routine and special reports.

·         Interview and select employees and recommend reassignment, termination and disciplinary actions; coordinate and arrange for appropriate training of subordinates; supervise and appraise the performance of assigned staff.

·         Perform other duties as assigned by the Board of Directors.


Education, Training, and Experience

·         Must possess a four-year degree in business administration, public administration, communications, information technology, computer science, emergency management, public safety, criminal justice or a related field. An advanced degree in one of these fields is strongly preferred.

·         A minimum of five (5) years of increasingly responsible supervisory experience in management of a dispatching operation, public safety administration, or a closely related field is preferred.

·         A minimum of three years prior experience in an operational communications position, preferably in a multi-position, multi-jurisdictional environment.

·         Emergency Medical Dispatch (EMD) certification through a national agency.

·         An equivalent combination of training and experience which provides the required knowledge, skills and abilities required of this position will be considered.

 Skills and Abilities

·         Experience in directing or supervising an emergency-oriented public safety communications organization.·         Ability to plan, implement, and manage a public safety communication system.

·         Experience with computer applications in communications and other similar applications including various radio and telephone systems, paging systems, mapping technologies, and E-911 and NCIC interfaces.

·         Must possess computer “literacy” by understanding software programs, concepts, and operating procedures in mini and micro computing.

·         Significant, successful experience in employee relations activity; including recruitment, skills identification, performance appraisal, training, and development.

·         Proven budgetary and financial management ability, including orientation to conservative, cost-effective operations.

·         Experience of successful, positive performance in interacting with advisory groups and governmental agencies and reporting to multi-jurisdictional or sizable policy board.

·         Ability to express oneself clearly in both oral and written communications and be comfortable representing agency programs to member cities and other public groups in both large and small settings

·         Ability to interpret apply and explain rules, regulations, policies, and procedures.

·         Ability to plan, organize and administer a comprehensive long- and short-range planning activity.

·         Ability to meet schedules and time lines.

·         Ability to work independently with little direction.

·         Ability to work courteously and tactfully with personnel and related agencies while showing professional leadership committed to a high level of performance and achievement.

·         Maintain the integrity of the position, Dispatch Center, and all member agencies and cities.

·         Familiarity with FCC rules and regulations and licensing procedures.

Job ID: 74112362

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