NENA Career Board

Telecommunicator (9-1-1 Dispatcher)

Wheaton, Illinois, United States (on-site)
21 days ago


DuPage Public Safety Communications (DU-COMM) is among the largest consolidated 9-1-1 communications centers within the state of Illinois.   DU-COMM is a 24 hour, 7 day a week operation serving 44 Fire/Police/EMS agencies throughout DuPage County. DU-COMM is recruiting qualified applicants to join our team.  

 DU-COMM may be the right place for you if:

  • If you crave a fast-paced multi-tasking position that will test your skills and abilities.
  • You are looking for a rewarding career where you can help someone every day.
  • You are looking for an employer who provides stability, continuing training, challenges and opportunities.

 Telecommunicator job duties include answering 9-1-1 telephones, transmitting vital information to emergency personnel via the radio, relaying information via the Computer-Aided Dispatch terminal, monitoring fire/burglar alarms, and answering administrative lines serving the police/fire personnel.

How to Apply:

Register at or complete a paper registration form at our facility located at 420 N. County Farm Road, Wheaton, IL  60187.    All applicants must view the Orientation video on DU-COMM's main Careers page, to learn more about DU-COMM and the Telecommunicator position.

 All applicants must complete a Mandatory Online Test.  You will be notified, via email, of how to access the online test no later than 7 days AFTER you register.  Please make sure you regularly check your email (and spam folders) for email communications from DU-COMM. Be advised you only have 5-10 days to complete the required online test once notified. If you do not have access to a computer with internet to take the 1-2 hour test, please email or write a note on the printed registration form.


Entry level Telecommunicators have a starting salary of $54,683 with an increase to $57,990 after successfully completing 6-9 months of training. 

Experienced Telecommunicators starting salary range $57,990 - $66,798 for 2-4 years’ experience.  Starting pay $69,826 for 5+ years’ experience. The current union contract pay scale allows for a top salary of $87,027 after eight years of service if you are a cross trained Telecommunicator. 

 Telecommunicator Benefits:                                                                       

  • Paid time off (PTO) of 208 hours each year once phone certified
  • Group health insurance:: Blue Cross Blue Shield HMO or PPO plans
    • Employee only plans as low as $73 per month for HMO, $95 per month for PPO
    • Family plans as low as $226 per month for HMO, $286 per month for PPO
  • $30,000 group life insurance
  • IMRF pension
  • Represented by Illinois Fraternal Order of Police Labor Council (ILFOPLC)
  • Tactical/MERIT/IL-TERT dispatcher opportunities
  • New facility in 2018

Advancement opportunities include: TCIII (Cross-trained on both police and fire dispatching), Communications Training Officer (CTO: training of new hires and continuing education of current employees), Lead TC (Lead: assists Communications Management in administrative and supervisory functions) and Language Operator (LNG: bi-lingual in specified languages: Spanish, Polish, Farsi, Vietnamese or Mandarin). 


  • Applicants must be at least 18 years of age
  • Applicants must have a High School Diploma or Equivalent
  • Applicants must be able to accurately type at least 35 wpm
  • Applicants must be able to pass the applicant testing, full police background investigation, polygraph, psychological exam and medical screenings
  • Schedule flexibility and multi-tasking are fundamental
  • Lateral/Experienced candidates must have recent Police or Fire dispatch experience (2+ years)

 Employees will rotate on all 3 shifts during their first 2 years, therefore all applicants must have the ability to work any of the 3 shifts, weekends and holidays along with overtime that maybe mandatory.

Job Information

  • Job ID: 66790025
  • Workplace Type: On-Site
  • Location:
    Wheaton, Illinois, United States
  • Company Name For Job: DU-COMM
  • Position Title: Telecommunicator (9-1-1 Dispatcher)
  • Job Function: Telecommunicator/Dispatcher/Call Taker
  • Entry Level: Yes
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: H.S. Diploma/Equivalent
  • Min Experience: None
  • Required Travel: None
  • Salary: $26.29 - $33.57 (Hourly Wage)

Please refer to the company's website or job descriptions to learn more about them.

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