Description

See the full job posting at the City of Corvallis website.   

Under the general direction of the 9-1-1 Manager, plans and oversees the day to day operations of the Corvallis Regional Communication Center.  Assist 9-1-1 Manager with personnel direction and program planning and implementation.  Perform the duties of a 9-1-1 Telecommunicator when required.  Maintain the reputation of financial viability through professional, helpful and respectful interactions on every occasion for the Communications Center, the Police Department and the City of Corvallis.  These tasks are illustrative only and may include other related duties.

Essential Functions:

• Provides on-shift supervision and direction to 9-1-1 Telecommunicators.  Builds and maintains daily employee schedules, oversees and facilitates annual shift bids and vacation sign-up. Ensures adequate staffing levels.
• Plans, prioritizes, and supervises daily work and operations to ensure compliance with departmental goals, policies, and procedures.  Implements work program objectives.
• Effectively supervises assigned staff. Performs personnel duties such as selection, coaching/mentoring, training, employee/labor relations, evaluating performance, succession planning, discipline, and termination. Creates and maintains an effective work environment by communicating goals and expectations for staff performance, counseling employees as appropriate, and supporting employee engagement efforts.
• Leads 9-1-1 operations during emergency situations requiring multiple service responses.
• Develops, manages, and monitors the budget for the assigned budget area.  Establishes and monitors appropriate department financial measures.  Interprets and uses financial data to make informed business decisions.  Provides input to 9-1-1 Manager for long-range planning.
• Prepares staff reports and research documentation for the 9-1-1 Manager.
• Participates in the development of policies, procedures and special projects.  Recommends changes to existing policies, procedures and goals.  Creates and updates Standard Operating Procedures within 9-1-1 Dispatch as needed.
• Ensures technical equipment is available and operational at all times.  Purchases equipment and supplies for the 9-1-1 Center.
• Participates in recruitment process, including screening applications, facilitating testing and arranging interviews.  Assists in development and implementation of recruitment strategies to ensure a diversity of applicants.
• Completes random quality assurance checks.  Conducts citizen complaint investigations to ensure quality of service is maintained and that department policies and procedures are adhered to.  Submits reports to 9-1-1 Manager with recommendations for corrective action.
• Assesses training needs.  Determines appropriate training methods, designs training materials, develops and implements training plans.  Implements training, evaluation, feedback criteria and processes in accordance with industry standards.  Ensures all employees meet minimum requirements to maintain DPSST certifications.
• Acts as the LEDS Representative for the Corvallis Regional Communication Center.  Ensures all 9-1-1 Telecommunications employees obtain and maintain LEDS certification and CJIS clearance.
• Provides technical assistance to department personnel, other departments, and outside agencies.
• May be assigned as acting in the capacity of 9-1-1 Manager.

Requirements

Qualifications and Skills
Education and Experience:

• High school diploma or equivalent.
• Minimum of five years of public safety dispatch experience in call taking and dispatching emergency services (police, fire and/or EMS).  One year of dispatch experience may be substituted with one year of supervisory experience in any field and 45 college credits.

Knowledge, Skills and Abilities:

• Knowledge of procedures and terminology used by police, fire and emergency medical services, including computer aided dispatch codes and commands. 
• Working knowledge of the laws and regulations, policies, procedures and objectives relating to Public Safety Answering Point operations. 
• Ability to learn new technology and effectively apply the technology to the work setting, and effectively train staff.
• Ability to effectively direct and supervise the work of others.  Ability to exercise tact and diplomacy in dealing with sensitive, complex and confidential personnel matters. 
• Ability to process, assess, and react to large amounts of information quickly; and to concentrate during periods of high stress.  Must possess excellent mental reflexes and be able to think quickly and independently in emergency situations that require multiple decisions for action.  Ability to decide alternative courses of action when staff is depleted or resources are unavailable.
• Strong organizational and analytical skills.  Ability to analyze complex problems, evaluate alternatives and make sound appropriate recommendations.  Ability to prioritize decisions to ensure appropriate agency response.
• Must possess a high level of interpersonal skills and problem solving abilities.
• Ability to exercise sound independent judgement and initiative within established guidelines.
• Ability to maintain confidentiality and exercise discretion and judgment in dealing with sensitive or confidential information.  
• Ability to use computers to perform the essential functions of the position.  Ability to troubleshoot, analyze and resolve computer and equipment problems.

Special Requirements:

• Possession of DPSST Intermediate Telecommunicator Certificate or ability to obtain within one (1) year of appointment.
• Completion of or ability to complete supervisory/leadership training within one (1) year of appointment.
• Possession of or ability to obtain CTO/PTO (Communication’s Training Officer/Police Training Officer) Certificate within one (1) year of appointment.
• Meet the requirements for 9-1-1 Telecommunicator including certification as Department of Public Safety and Training (DPSST) Basic Telecommunicator and Emergency Medical Dispatch; LEDS Update/Inquiry level certification; and CPR and First Aid certification by the end of the probationary period.
• Ability to successfully pass a pre-employment drug screen and Department of Public Safety and Training (DPSST) medical examination that includes vision and hearing tests and a psychological examination.
• Ability to successfully pass a comprehensive background investigation including criminal history check and obtain and maintain Oregon State Police Criminal Justice Information Systems clearance.
• Demonstrable commitment to equity, diversity and inclusion; ability to promote equity, diversity and inclusion principles with employees in day to day operations.   Ability to successfully use equity, diversity and inclusion principles within the department and organization-wide.
• Demonstrable commitment to, and understanding of, sustainability and the ability to promote commitment, understanding, and use of sustainability principles by employees for day to day operations required.  Ability to hold employees accountable for sustainability objectives.
• This individual shall not pose a direct threat to the health or safety of the individual or others in the workplace.